Restore company members’ access to shared ticket conversations
With Private between company, colleagues can see tickets but can no longer read or continue their linked conversations.
Previously supported company access was removed by the Messenger owner-only change, preventing colleagues from taking over during an absence.
Restore ticket-scoped company access while preserving privacy for unrelated Messenger and email conversations.
- Post type
- 💡 New feature
- What part of Help Desk?
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