When users are not logged in, but are identified as users on the platform by support rep. then it would be convenient to select the user, so Feature Requests can be made on their behalf via Inbox.
Option to identify users within anonymous chats - similar for setting an assignee or team, but for the user - who is communicating with support via Email or Messenger Widget.

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In Review
Support platform
9 months ago

Rambod Rahmani
Get notified by email when there are changes.
In Review
Support platform
9 months ago

Rambod Rahmani
Get notified by email when there are changes.