Allow "Let Fibi answer" block to respond to previous messages in workflow

I want the "Let Fibi answer" workflow block to be able to process and respond to messages sent earlier in the conversation, specifically those sent before a "Collect data" or other pausing block.

Currently, if a lead sends a message and then fills out a form, Fibi ignores the initial message once active.

It should remember the initial input so leads don't have to re-ask their questions, making the experience more frictionless.

Post type
✨ Other
What part of support platform?
Workflows

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Support platform

Date

22 days ago

Author

Josh Biller

Subscribe to post

Get notified by email when there are changes.