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Allow to use Help Center AI via API

Help Center

and specify json response to help my users actions.

Posted by Ryotaro Morikatsu ·
3 comments

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Comments3

  • Erik Kaljumäe

    Team•

    Apr 17, 2025

    Hi @Ryotaro Morikatsu!

    Are you thinking about custom pre-prompt for Help Center AI or using your own AI via API - so when a Help Center visitor asks a question - then it’s forwarded to an external service via webhook and your own AI service will process and respond accordingly?

    • Ryotaro Morikatsu

      •

      May 8, 2025

      Thank you for your replying.

      I wanted to implement a feature that my users will be able to ask about difficult settings for my product and suggest settings. And then they can click button to apply settings.

      So I propose to you that Featurebase users can send free text with pre-prompt via API.

      e.g.

      prompt(or config): Respond with JSON type { type: "a" | "b" }

      text: Which type should I use for xxx? I am ... <create from user data>

      • Erik Kaljumäe

        Team•

        May 8, 2025

        Thanks for the input - I think our Help Center AI can already do that.

        The capabilities might depend on the context you’ve added to your Help Center - you can try it out.

        If I’ve misunderstood, please correct me.

        I’ve also added a reference image below of the potential user specific inquiries: