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[Analytics API] Allow Fetching User Analytics via API

Reports

I’d like to access user-level analytics from Featurebase programmatically so I can build my own dashboards inside my application.

Specifically, I want to retrieve metrics such as how many tickets each user opens, request frequency, and other user-side activity data via the API, rather than only seeing agent-focused analytics in the UI.

Posted by Romain R. ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Jul 27

    Pinned

    Hey! This is now supported with the new Reports product! 📊

    The public Reports API lets you query user-level support activity programmatically and use it in your own dashboards.

    For example, you can query New tickets or New conversations, group the results by User ID or Username, and use hourly, daily, weekly, or monthly granularity to track each user's request frequency over time.

    You can also apply filters, add secondary breakdowns, compare periods, or use Drill-in to retrieve the underlying records behind a result.

    Explore the Reports API documentation →