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Universal Roadmap

Follow the development progress of our Support platform:

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Support Roadmap

Follow the development progress of our Feedback product:

Feedback Roadmap

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Help Center Roadmap

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Changelog Roadmap

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Survey Roadmap

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Integrations

Please tell us what we can do to make Featurebase the best product for you.

Share your product feedback!

Hey {name|there}! 👋

Add an analytics panel that tracks every support conversation’s journey - from first assignment through each reassignment to final closure (closing of the conversation).Surfacing average time-in-state and hand-off counts so managers can quickly spot bottlenecks and improve team performance.

Featurebase

[Analytics] Tracking Inbox Conversation Lifecycle

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