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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

Add an analytics panel that tracks every support conversation’s journey - from first assignment through each reassignment to final closure (closing of the conversation).Surfacing average time-in-state and hand-off counts so managers can quickly spot bottlenecks and improve team performance.

Featurebase

[Analytics] Tracking Inbox Conversation Lifecycle

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