We would need to have API support for the Support Platform, allowing us to create custom forms for our customers to submit requests through, which we could sync to Featurebase Inbox.
I need to make custom chat interface, it’s not possible right now without Support API am I right?
Jason (PT)
•
Nov 11, 2025
Please add us to this list, we need to be able to ave “Source” like email / chat / sms / phone then insert the thread into your inbox. We use GetVoiceBot.com for all our AI sms and phone support. So we use their inbox which can sync with any box. We need to have all the convos from that inbox appear in the featurebase inbox so we can use featurebase without having to jump back and forth between apps. GetVoiceBot said they would interface with featurebase for us for free if you had an API that allowed them to create message threads. Right now all we do is send the complete summery as a email which kinda works but it’s not perfect. If you had this API they could do the sms and voice for it with their AI voice agents.
bernardvandaele
•
Oct 4, 2025
@fahd omnicasa there is not yet api for support platform so we will need to postpone this
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Comments5
Jan 5
PinnedHey everyone!
Super excited to announce that the Support platform API is finally live, together with our fully updated API docs.
You can now:
Create, fetch, update, and delete support conversations via API
List, fetch, and update conversations (status, assignment, metadata)
Send customer replies, admin replies, and internal notes
Add or remove participants from conversations
Mark conversations as read for admins or contacts
Redact message content when needed
Docs are live here: https://docs.featurebase.app/rest-api/conversations
Max Katz
Dec 18, 2025
I need to make custom chat interface, it’s not possible right now without Support API am I right?
Jason (PT)
Nov 11, 2025
Please add us to this list, we need to be able to ave “Source” like email / chat / sms / phone then insert the thread into your inbox. We use GetVoiceBot.com for all our AI sms and phone support. So we use their inbox which can sync with any box. We need to have all the convos from that inbox appear in the featurebase inbox so we can use featurebase without having to jump back and forth between apps. GetVoiceBot said they would interface with featurebase for us for free if you had an API that allowed them to create message threads. Right now all we do is send the complete summery as a email which kinda works but it’s not perfect. If you had this API they could do the sms and voice for it with their AI voice agents.
bernardvandaele
Oct 4, 2025
@fahd omnicasa there is not yet api for support platform so we will need to postpone this
Anabella Pippo
Jul 31, 2025
I would like to receive updates on this