You can now choose how each team inbox distributes conversations with Workload management!
Manual - let your team choose who handles each conversation
Round robin - automatically assign new conversations to teammates in turn
Balanced - assign conversations to available teammates with the fewest open conversations, within teammate and inbox limits
Open Settings → Members & Teams → Teams, expand a team, and choose its assignment method. Balanced assignment and capacity limits are available on Enterprise.
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Comments1
Oct 28
PinnedHey everyone!
You can now choose how each team inbox distributes conversations with Workload management!
Manual - let your team choose who handles each conversation
Round robin - automatically assign new conversations to teammates in turn
Balanced - assign conversations to available teammates with the fewest open conversations, within teammate and inbox limits
Open Settings → Members & Teams → Teams, expand a team, and choose its assignment method. Balanced assignment and capacity limits are available on Enterprise.