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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

I want to be able to attach a file (like an .xlsx template) directly to a Ticket Type's description or instructions so that users can download it before filling out the ticket. Currently, the description field doesn't seem to support direct file attachments or a rich text editor for this purpose.

Featurebase

Attach downloadable files to Ticket Type descriptions

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