Attach downloadable files to Ticket Type descriptions

I want to be able to attach a file (like an .xlsx template) directly to a Ticket Type's description or instructions so that users can download it before filling out the ticket. Currently, the description field doesn't seem to support direct file attachments or a rich text editor for this purpose.
Post type
πŸ’‘ New feature
What part of Help Desk?
Tickets

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Upvoters
Status

In Review

Board

Helpdesk

Date

3 months ago

Author

Elodie JAFFRO

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