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Auto-archive / Skip Inbox for Support Workflows

Helpdesk
I want to be able to auto-filter emails so they do not appear in the inbox (auto-archive or skip inbox). This is important for managing specific types of emails that don't require immediate attention or are handled by other processes.
Post type
💡 New feature
What part of Help Desk?
Posted by Kyle Hudson ·
Status: Already exists1 comment

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Comments1

  • Erik Kaljumäe changed status to Already exists
    Team•

    Apr 15

    Pinned

    Hi @Kyle Hudson, thanks for reaching out!

    This can actually be achieved with our Workflows feature.

    You can set up a filter for specific users, emails, or message content, and then have the workflow automatically close the conversation.

    This essentially archives it unless there's a new interaction.

    While deleting conversations via workflows isn't supported, this should help you keep your inbox clean.