Skip to main content

Auto-CC/BCC on all outgoing support emails

Helpdesk
I want to be able to configure a specific email address (like a manager or boss) to be automatically CC'ed or BCC'ed on all outgoing support emails sent from the platform. This is important for oversight and keeping leadership informed of customer interactions without them having to manually check the inbox.
Post type
💡 New feature
What part of Help Desk?
Posted by Lucas ·
1 comment

Log in to comment and vote

Comments1

  • Björn from Mainter

    •

    Apr 17

    This is great, and I would like to be able to cc/bcc based on ticket properties, such as the account manager for the client’s company.