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Automated post-conversation surveys

Helpdesk
I want the ability to automatically trigger a survey (like CSAT or NPS) to a customer immediately after a support conversation ends in the messenger. This would help in measuring customer satisfaction for specific support interactions.
Post type
💡 New feature
Posted by Lucas ·
Status: Completed1 comment

This request was merged into another request

Comments1

  • Markus Palm changed status to Completed
    Team•

    Apr 29

    Pinned

    CSAT ratings for conversations are now live!

    Automatically request a satisfaction rating from customers after a conversation closes wit custom rules via Workflows.

    You can already set these up, so once we get the advanced reporting live, you will have the data ready! :)