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Ready-made AI drafts for all incoming conversations

Helpdesk

I would like the AI Agent to automatically generate drafts for every incoming email in the Support Inbox, without requiring manual activation (such as CMD/CTRL+K or clicking the lightning bolt icon).

This would significantly improve efficiency by eliminating the need for constant manual triggers.

Post type
💡 New feature
What part of Help Desk?
Posted by Simon van beldoo ·
1 comment

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Comments1

  • JAY

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    May 28

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    Merged request

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    1 vote

    Fibi draft internal notes for team review

    I want Fibi to be able to draft an internal note in the workflow instead of responding directly to the customer. This would allow the team to review Fibi's suggested answer before it is sent or to use it as internal context. This is important for quality control and team collaboration.