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<ul><li>When the AI widget cannot resolve a customer query or the user requests an agent, automatically create a ticket in HubSpot with:<ul><li>full conversation history</li><li>user metadata</li><li>relevant context</li></ul></li><li>Goal: agents work only in HubSpot help desk; Featurebase is just the front-line widget + AI.</li></ul>

Automatic HubSpot ticket creation from Featurebase

michael.charnley