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Stay awesome,{{admin.first_name}} from {{organization.displayName}}

Hey {name|there}! 👋

I want Featurebase to automatically send a message in the conversation thread when it is converted into a ticket. This would notify the customer directly in the chat that their issue has been turned into a ticket. I think it might have worked this way before.

Featurebase

Automatically send message in conversation when converting to ticket

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