Clearer language indicators in Inbox when translation limits are hit

I want the support inbox to clearly show the actual language a message is being sent in, especially when translation limits are reached. Currently, if a visitor's browser is set to English, the UI shows 'Auto-translated to English' even if the message is sent in the original language (e.g., Dutch) because the character limit was hit. This is confusing and makes it hard to know what the customer actually received.
Post type
✨ Other
What part of support platform?
Inbox

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Upvoters
Status

In Review

Board

Support platform

Tags

Translations

Date

13 days ago

Author

Bas Janssen

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