Once you close the panel, it’s super unintuitive to get it back. There should be a button that appears which enables you to toggle it back.
It should also be possible to resize the conversation panel by dragging (currently it’s too narrow for me)
Current workaround:
Hover on the right side of the support panel and drag to the left:

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Completed
Helpdesk
Over 1 year ago

Markus from Featurebase
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Completed
Helpdesk
Over 1 year ago

Markus from Featurebase
Get notified by email when there are changes.