When a Team member/CS/Admin is removed, their assigned conversations are not automatically unassigned.
Instead, they remain assigned to the removed user and are only visible via the 'All messages' filter, effectively being assigned to a non-existent user.
This behavior is problematic, as it leaves conversations in a 'stuck' state, requiring manual identification and reassignment.
Please authenticate to join the conversation.
In Review
Help Desk
About 23 hours ago

Toms
Get notified by email when there are changes.
In Review
Help Desk
About 23 hours ago

Toms
Get notified by email when there are changes.