Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list.
This can create a lot of clutter as it’ll be preventing reading and managing the topics easily.
Goal:
Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.
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In Review
Support platform
3 days ago

Wil Vistal
Get notified by email when there are changes.
In Review
Support platform
3 days ago

Wil Vistal
Get notified by email when there are changes.