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Conversations Views: Allow filtering between tickets and conversations

Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list.

This can create a lot of clutter as it’ll be preventing reading and managing the topics easily.


Goal:

Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.

Post type
💡 New feature
What part of Help Desk?

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