Conversations Views: Allow filtering between tickets and conversations
Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list.
This can create a lot of clutter as it’ll be preventing reading and managing the topics easily.
Goal:
Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.
- Post type
- 💡 New feature
- What part of Help Desk?
Log in to comment and vote
No comments yet
Be the first to share your thoughts.