Conversations Views: Allow filtering between tickets and conversations

Currently the custom view with filters doesn’t allow filtering plain conversations and customer tickets - which are shown in the same list.

This can create a lot of clutter as it’ll be preventing reading and managing the topics easily.


Goal:

Have filter in custom views for conversations or tickets that allows a condition “Is Customer Ticket” or similar, allowing to create a ticket-only and/or customer only views.

Post type
💡 New feature
What part of support platform?
Inbox

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Support platform

Date

3 days ago

Author

Wil Vistal

Subscribe to post

Get notified by email when there are changes.