Copies of outbound email replies in Gmail inbox

I would like Featurebase to send copies of our outbound email replies to our Gmail inbox. Currently, when we respond to a user's email via Featurebase, we only see our replies within the Featurebase chat conversation, not in our Gmail inbox. With Intercom, our replies would also appear in Gmail, which made it easier to track conversations and confirm replies were sent.
Post type
πŸ’‘ New feature
What part of support platform?
Inbox

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Upvoters
Status

In Review

Board

Support platform

Date

4 months ago

Author

Pranshu Gupta

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