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Create Jira tickets directly from Support Inbox/Help Center ticket view

HelpdeskIntegrations
I want to be able to create a JIRA ticket directly from the help center ticket view or Support Inbox. Currently, I have to convert it to a feedback post first, but it would be much more efficient to push it directly to Jira since the ticket already contains all the context about the bug.
Post type
🔗 Integration
What part of Help Desk?
Posted by Divjot Singh ·
1 comment

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Comments1

  • Bryan ten Kate

    •

    Aug 20

    Same here; wrote a request for it but noticed it existed.

    Problem:
    Turning a customer ticket into a bug report takes three separate steps today. Agents leave the ticket, open a new screen to create the bug post, then link that post to Jira by hand. Every report adds friction and breaks concentration.

    Requested feature:
    Add an option inside the ticket inbox to create a bug post directly from the open ticket. Link the new post to Jira in the same action. Remove the need to switch screens or copy details between them.

    Why this matters:
    Faster bug reporting for support teams. Tickets stay connected to their Jira issue from the first click. This saves your support team time on every bug reported and cuts the risk of a ticket getting logged as a bug but never linked to Jira.