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Ctrl+Enter to send replies and Undo option in Inbox

Helpdesk

Ctrl + Enter to send email and quick "Undo" 😭

In the Featurebase Inbox, replies are currently sent by pressing Enter, which risks sending half-finished messages. Make it possible to choose Ctrl+Enter as the shortcut for sending messages. Also add an Undo button that appears for 5 seconds after sending, in case the button or shortcut was pressed accidentally. Email forwarding through the Inbox feature works great and is a game-changing tool for working as a team on customer support from incoming emails.

Post type
💡 New feature
What part of Help Desk?
Posted by Nathan Daix ·
Status: Already exists2 comments

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Comments2

  • Nathan Daix

    •

    Oct 30

    So, I might have made a mistake yesterday, Ctrl + Enter is the way this currently works, Enter is just a new line.

    Perhaps the “Undo” feature is still useful, but I can make a new ticket.

    • Erik Kaljumäe

      Team•

      Nov 3

      Hi,

      Thanks for the follow-up.
      Yes, Ctrl + Enter already works for sending, and the inbox editor also supports Ctrl + Z for undo.

      If you're looking for a different undo-related feature, feel free to create a new ticket for it.