<p>Native integration between Featurebase and Custify (app.custify.com), our customer success / Customer 360 tool. Custify currently pulls Freshdesk ticket history natively so our CS team can see all support conversations for a company in one place. If we move our support ticketing to Featurebase, we would need Custify to be able to pull that same ticket/conversation history from Featurebase (via a native integration or a documented API based approach), so our customer success workflow is not disrupted.</p>