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Custom Snooze options

Helpdesk

It would be nice to customize the Snooze options, to appear when selecting the snooze period.

For example, I would like a “Next week” option so it would be nice to be able to add it myself.

Or a more custom predefined option i.e. “Custom Period” that would equal to 2 days

Post type
💡 New feature
What part of Help Desk?
Posted by Nick ·
3 comments

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Comments3

  • Erik Kaljumäe changed status to Already exists
    Team•

    Dec 8, 2025

    Pinned

    Hi @Nick!

    Thanks for the suggestion.

    This is actually already possible!

    You can type "Next week" into the custom snooze field, and it will automatically set the snooze for the following week.

    You can also use other natural language inputs like "in 2 days" or "next month".

    I hope this helps

    • Nick

      •

      Dec 8, 2025

      Hi,

      Thanks for the reply. This was more a feature request for predefined snooze moments. When clicking on snooze, you will get these default options. But I would like to customize those predefined options.

      In Front it looks like this where you can add custom options:

      • Erik Kaljumäe

        Team•

        Dec 8, 2025

        Ah, I see what you mean now.

        Thanks for clarifying and for sharing the screenshots, that makes a lot of sense