Customer thumbs up/down rating for AI bot resolutions
I want to be able to ask for a thumbs up/down rating for the AI bot resolution from the customer so that I can track how well the bot is performing and where it needs improvement.
- What AI feature?
This request was merged into another request
Comments1
DEEPESH LAKHERA
Jun 17
this is very much needed to know true efficiency of bot response and quality of bot reply, rated by end customers.