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Customer thumbs up/down rating for AI bot resolutions

I want to be able to ask for a thumbs up/down rating for the AI bot resolution from the customer so that I can track how well the bot is performing and where it needs improvement.
What AI feature?
1 comment

This request was merged into another request

Comments1

  • DEEPESH LAKHERA

    •

    Jun 17

    this is very much needed to know true efficiency of bot response and quality of bot reply, rated by end customers.