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Fibi AI CSAT

Reports

Have users rate Fibi AI's response quality to get more data on what to improve and how Fibi AI is working.

Posted by Markus Palm ·
Status: Completed7 comments

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Comments7

  • Markus Palm changed status to Completed
    Team•

    Jul 28

    Pinned

    Hey! You can now collect and report on CSAT specifically for Fibi AI Agent!

    In the ‘Let Fibi answer’ Workflow step, you can automatically request a rating when Fibi:

    • Resolves a Conversation

    • Hands it off to a teammate

    • Or both

    Customers can choose from 5 emoji ratings and optionally leave written feedback. Each rating is attributed directly to Fibi and appears inside the Conversation.

    The new Reports product then lets you track:

    • Fibi AI Agent CSAT score

    • Rating distribution and volume over time

    • Individual responses and written remarks

    • The Conversations behind every result

    You can also use the Customer Satisfaction report to compare Fibi CSAT with your overall and teammate CSAT.

    Set up Fibi AI Agent CSAT →

  • Christian

    •

    Jun 20

  • Matti Parviainen

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    Jun 19

    •

    Merged request

    •

    2 votes

    Customer thumbs up/down rating for AI bot resolutions

    I want to be able to ask for a thumbs up/down rating for the AI bot resolution from the customer so that I can track how well the bot is performing and where it needs improvement.

    • DEEPESH LAKHERA

      •

      Jun 17

      this is very much needed to know true efficiency of bot response and quality of bot reply, rated by end customers.

  • DEEPESH LAKHERA

    •

    Jun 19

    •

    Merged request

    •

    7 votes

    Fibi AI Agent Response Quality Evaluation and Checking Tool

    A dedicated tool or dashboard to evaluate and perform quality checks on Fibi AI agent responses, potentially including metrics or a structured review process.