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Fibi AI Agent Response Quality Evaluation and Checking Tool

Helpdesk
A dedicated tool or dashboard to evaluate and perform quality checks on Fibi AI agent responses, potentially including metrics or a structured review process.
Post type
💡 New feature
What part of Help Desk?
Posted by DEEPESH LAKHERA ·
2 comments

This request was merged into another request

Comments2

  • DEEPESH LAKHERA

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    Apr 29

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    Merged request

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    3 votes

    AI Agent Response Feedback for QA and Training

    I would like a feature to capture customer feedback sentiment (e.g., thumbs up/down or a custom yes/no question) on the responses provided by the Fibi AI agent.

    This would help us automate the QA process and improve the training of the agent, reducing the manual effort required to evaluate response accuracy.

    • DEEPESH LAKHERA

      •

      Oct 9, 2025

      •

      Merged request

      •

      1 vote

      Fibi AI Agent Response Sentiment Collection (Thumbs Up/Down)

      Users need a way to provide immediate feedback on Fibi AI Agent responses using a simple "thumbs up" or "thumbs down" mechanism. This would allow for direct customer sentiment collection regarding the accuracy or helpfulness of the agent's answers, helping to gauge if the agent has given the right or wrong answer.