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Customizable inbox views

Helpdesk

Be able to create different custom views for the support inbox based on filters like:

  • Assignees

  • Customer segments

  • Conversation tags

  • Conversation data attributes

  • Conversation topics

  • etc.

Also you should ideally be able to use custom synced data to create views.

Post type
💡 New feature
What part of Help Desk?
Posted by Markus Palm ·
Status: Completed6 comments

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Comments6

  • Markus Palm changed status to Completed
    Team•

    May 28

    Pinned

    You can now save custom Inbox views for the conversations that matter most.

    Create views using filters such as status, channels, assignees, tags, SLA, and more. Then pin your most important views to the sidebar for quick access.

    Views are shared across your workspace, so teammates can pin the ones they need without having to rebuild the same filters from scratch.

  • Jason (PT)

    •

    May 1

    AMAZING!! Yes, please do this, it would be a huge help.

  • Chris Narowski

    •

    May 1

    Having a way to save searches as “views” in the inbox would go a long way.

  • Richa Verma

    •

    Apr 23

    Please add customers too!

  • Markus

    •

    Feb 23

    •

    Merged request

    •

    1 vote

    Separate Support Inboxes for Different/Multiple Brands

    I would like to differentiate the Support module for each brand when using the multi-branding feature.

    It would be beneficial to have separate inboxes for each brand to avoid confusing support requests and ensure they are handled by the correct team.

  • Christopher

    •

    Jan 13

    •

    Merged request

    •

    1 vote

    Combined view for Open and Closed messages in Inbox

    I want to be able to see both open and closed messages simultaneously in the Inbox. Currently, I have to switch between views, but having a combined "All Messages" view would make managing conversations much more efficient.