Click + New Workflow and choose Create from scratch
Select the trigger ‘When a customer opens a new conversation in Messenger’
You can then configure the trigger rules if you want to, for example, create different messages for different users.
Then, you can configure the message itself. You can end the workflow there or even add some reply buttons to better route customers’ queries to the right people. :)
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Comments4
Oct 27, 2025
PinnedHey! This can now be done via Workflows.
You can create a super simple workflow:
Go to Automations → Workflows
Click + New Workflow and choose Create from scratch
Select the trigger ‘When a customer opens a new conversation in Messenger’
You can then configure the trigger rules if you want to, for example, create different messages for different users.
Then, you can configure the message itself. You can end the workflow there or even add some reply buttons to better route customers’ queries to the right people. :)
Read more: Getting started with workflows
Vianney
Sep 4, 2025
Same feeling than other people. At least, translation of the messenger language. thx :)
Erwan Richard
Sep 2, 2025
Must have for our use case. We are waiting for this feature to migrate our support/feedback system to featurebase
Product team
Aug 29, 2025
Very frustrating that chat start with english, even though we set everything up in other language. Its really a problem making us reconsider.