Customize the Inbox details sidebar

Let teammates customize the right-hand details sidebar in the Inbox so they only see the sections and integrations relevant to their workflow.

Teammates should be able to:

• Show or hide sections such as Discussions, integration links, attributes, and customer details

• Reorder sections

• Pin frequently used sections

• Save these preferences to their teammate profile so they persist across devices

Currently, unused sections remain visible and add unnecessary clutter. This customization should work for both Conversations and Tickets.