Dedicated attachments section/gallery in ticket details

Dedicated attachments section/gallery in ticket details

Description:

• Problem:
  When having long back-and-forth email conversations with multiple attachments on a ticket, agents currently have to scroll through the entire thread to locate previous files.

• Proposed Solution:
  Add a dedicated "Attachments" widget or sidebar section in the ticket details view (e.g., showing recently uploaded attachments with a "View all attachments" modal/gallery).

• Use Case:
  Allows support agents to quickly access, view, and manage all files exchanged throughout the ticket lifecycle in one place.

  Hubspot Example: