Skip to main content

Directly Send/Edit Internal Notes

Helpdesk

I would like the ability to directly send or edit internal notes from the UI, rather than having to copy and paste their content into the reply composer.

This would be particularly useful for our workflow where we post custom AI-generated drafts as internal notes for agents to review.

Implementing send/edit buttons next to internal notes, potentially controlled by a settings flag, would significantly improve agent efficiency.

Post type
💡 New feature
What part of Help Desk?
Posted by Pathful Support ·
1 comment

Log in to comment and vote

Comments1

  • Pathful Support

    •

    Jul 28

    We know there’s a risk of hitting Send by mistake, so an “Are you sure?” confirm would help. Not every customer would want send/edit on internal notes, so making it a settings / feature flag seems right.