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Directory "All leads" shows no results despite sidebar count (Filter/UI issue)

HelpdeskUser management
I want to report a bug in the Directory where the "All leads" view shows "No results found" even though the sidebar shows 2,421 leads. There is a pill that says "Last activity +3" which I believe is a column selector, but it seems to be filtering out all my results. I cannot find any "clear" button or 'X' to remove these filters/selectors, and even when I remove all columns except 'name', no results appear. This is preventing me from seeing my leads.
Posted by James Gentes ·
Status: Canceled3 comments

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Comments3

  • Erik Kaljumäe changed status to Canceled
    Team•

    Mar 23

    Pinned

    Hi @James Gentes ,

    Thanks for reaching out about this.

    The "All leads" directory is a feature that's part of our paid plans and isn't supported on the free plan, which is why it's showing up as empty for you.

    It's meant for moderating end-users and companies.

    Sorry for the confusion there

    • Javid Khasizada

      •

      Mar 29

      Would it be possible to have some hints somehow?

      • Erik Kaljumäe

        Team•

        Mar 30

        Of course!

        We’re aware of the situation and will improve the messaging when viewing the users module.