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Display sender in shared ticket conversations

Helpdesk

Currently, the UI incorrectly shows that the viewing user has sent all messages, even those from other participants in the same company, which leads to confusion about message authorship.

Post type
✨ Other
What part of Help Desk?
Posted by Tanay from Simplify ·
1 comment

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Comments1

  • Joris Triepels

    •

    Oct 25

    Yes, shared ticket conversations would be great to have! Right now it doesn’t work. Clients often prefer that their whole team can read into a support conversation. Our biggest blocker right now to fully use it for team support. Currently we have to stick to outside chat or slack solutions.