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Display Ticket Attributes in Main Conversation Box

Helpdesk
I want to be able to see ticket custom field information (like steps to reproduce) in the main conversation area or have an expandable sidebar. Currently, the sidebar is too narrow to read long text fields without scrolling/dragging, which makes it difficult to review ticket details while chatting.
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✨ Other
What part of Help Desk?
Posted by Gareth Lloyd ·
Status: Already exists1 comment

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Comments1

  • Erik Kaljumäe changed status to Already exists
    Team•

    Aug 5

    Pinned

    Hi @Gareth Lloyd ,

    Thanks for the feedback - just in case following up on this - this is currently supported.

    You can view the ticket attributes, including custom fields, for each conversation under Details → Ticket attributes.

    The sidebar is also expandable - hover over its edge, then click and hold to drag it wider or narrower.