We run separate web apps under the same FeatureBase account and need Knowledge Base access to change based on the user’s active app/tab context (e.g., current_app = "A" vs current_app = "B"), and reset back to “All Users” when the widget/tab is inactive.
Today, the only option is using identify()/boot() customAttributes, but rapid updates are blocked by the SDK’s caching/rate-limiting behavior (e.g., “Skipping identify because the same data was sent in the last 600s”), making real-time segmentation impossible for multi-tab workflows.
Please add dynamic segments driven by per-conversation/per-session attributes (not persistent user properties), so we can manage KB permissions using volatile context (active app, tab focus, widget open state) without fighting identify() caching or risking rate limits.
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In Review
Support platform
26 days ago

nicolas paradis
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In Review
Support platform
26 days ago

nicolas paradis
Get notified by email when there are changes.