Email fallback for CSAT surveys started in chat
Automatically send a CSAT survey via email if a user doesn't provide feedback in the chat widget after a conversation is closed.
Currently, if a conversation starts in chat, the survey only appears there.
Since users often leave the chat after it's closed, an email fallback would help increase response rates.
- Post type
- 💡 New feature
- What part of Help Desk?
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