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Email auto replies for support conversations

Helpdesk

When a support request is received via email, it would be great to set up and customise autoreply acknowledging that the email was received and we will get back to it; Can even include information about expected reply time/office hours like chat conversations.

Post type
💡 New feature
What part of Help Desk?
Posted by Lukas ·
Status: Completed4 comments

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Comments4

  • Markus Palm changed status to Completed
    Team•

    Oct 27, 2025

    Pinned

    Hey! Super excited to let you know that you can now create completely custom replies & automations for incoming support emails with Workflows.

    You can use advanced filters - for example, only send the automated reply if your support@ email was included in the cc: field, and much more. You can even have our Fibi AI agent try to answer customer emails first.

    Here’s an example of what an auto reply might look like:

    Learn more & get started: Email auto replies

  • Divjot Singh

    •

    Oct 24, 2025

    Hi team,

    any update on when this might go live?

    • Robi Rohumaa

      Team•

      Oct 24, 2025

      We are ironing out some final things, but this is super close to being deployed! Possibly later today or early tomorrow. I’ll let you know once its live.

      Something like this will be super easy to add then:

      • Divjot Singh

        •

        Oct 24, 2025

        The workflow builder looks very neat!

        Kudos to the designer, cannot wait to try this out.

        Cheers!