Emails: Allow collapsing/expanding
When getting emails in the inbox, we currently have two distinct problems:
When it’s a forwarded email, the content is empty and only opening the single view for that email shows the actual content, so it would be great o have an inline “expand” option
On the other hand, long emails can’t be collapsed, which clutters the message history. Ideally, we’d have a way to have them collpased to the first 3 lines by default (or something along those line)
- Post type
- 💡 New feature
- What part of Help Desk?
Log in to comment and vote
Comments2
Alec
Sep 23
The hidden forwarded emails are a great source of frustration on our end. Any idea on a realese date for this?
Bryan ten Kate
Sep 18
Point 2 is a massive struggle for us as well; we are slowly moving from email based to chat based and see long mailstrings. We sometimes have to scroll half the conversation to see the latest customer reply