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Enable/disable Messenger visibility and option to start chats with user segments

Helpdesk

It would be nice to be able to use user segments to limit:

  • Who even sees the Messenger icon in the first place

  • Who can start messages

Post type
💡 New feature
What part of Help Desk?
Posted by Markus Palm ·
1 comment

This request was merged into another request

Comments1

  • Praveen Pendyala

    •

    Jul 31, 2025

    Ideally, being able to select or omit modules based on logic in our application layer would be a better solution and dare I say abstraction.

    It will just complicate the UI and still never be able to achieve all the same things with just user field based settings.

    But can I see that this may get implemented as a user segment because then you can upsell user segments - even being on business plan, it wouldn’t achieve the same results.