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Exclusion for Segments

Helpdesk

I want to be able to exclude users by certain attributes (like email is abc.com) such that I can exclude them from being subscribed to our changelog.

The use case: certain customers of ours have specific change management processes and sending changelogs to them in app or email causes problems.

Post type
💡 New feature
What part of Help Desk?
Posted by Samantha UyTesy ·
Status: Already exists1 comment

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Comments1

  • Erik Kaljumäe changed status to Already exists
    Team•

    Sep 7

    Pinned

    Hi @Samantha UyTesy,
    Thanks for the feedback.

    This is currently possible by creating a segment and setting a condition like Email does not contain @abc.com, then sending your changelogs to that segment.

    That way, users with abc.com emails won't receive those changelogs.

    Let me know if that’s the solution you’re looking for, or is it something else.