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Export Ticket Data

Reports
I want to be able to export data from tickets (conversations) to analyze the data externally. Currently, I can only see options for exporting feedback posts and surveys, but I need this for tickets as well to perform deeper analysis.
Posted by Tess Hoogeboom ·
Status: Completed1 comment

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Comments1

  • Markus Palm changed status to Completed
    Team•

    Jul 27

    Pinned

    Hey! This is now supported with the new Reports product 📊

    Go to Reports → Dataset export and select the ‘Tickets’ dataset to export one row per ticket, including its ID, type, state, assignee, resolution time, and linked conversation details such as channel and tags.

    You can also export ‘Tickets time in state’ to analyze when tickets entered and left each state and how long they stayed there.

    Choose your date range, filters, and columns, then export up to 100,000 rows as CSV.

    Learn more about exporting reporting data →