[Fibi (AI Agent) Settings] Configure when and what Fibi asks from anonymous users
Anonymous users are currently asks for an email until the conversation has reached a stage, where human agent involvement is requested.
Configure when the anonymous users are required to submit identifiable information.
Example:
Ask for users contact info (email):
Before the conversation begins | After support agent (human) is needed | never
- Post type
- 💡 New feature
- What part of Help Desk?
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