Anonymous users are currently asks for an email until the conversation has reached a stage, where human agent involvement is requested.
Configure when the anonymous users are required to submit identifiable information.
Example:
Ask for users contact info (email):
Before the conversation begins | After support agent (human) is needed | never
Please authenticate to join the conversation.
In Review
Help Desk
About 1 year ago

Divjot Singh
Get notified by email when there are changes.
In Review
Help Desk
About 1 year ago

Divjot Singh
Get notified by email when there are changes.