[Fibi (AI Agent) Settings] Configure when and what Fibi asks from anonymous users

Anonymous users are currently asks for an email until the conversation has reached a stage, where human agent involvement is requested.

Configure when the anonymous users are required to submit identifiable information.

Example:

Ask for users contact info (email):

Before the conversation begins | After support agent (human) is needed | never

Post type
πŸ’‘ New feature
What part of support platform?
Settings

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Upvoters
Status

In Review

Board

Support platform

Date

10 months ago

Author

Divjot Singh

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