Anonymous users are currently asks for an email until the conversation has reached a stage, where human agent involvement is requested.
Configure when the anonymous users are required to submit identifiable information.
Example:
Ask for users contact info (email):
Before the conversation begins | After support agent (human) is needed | never
Please authenticate to join the conversation.
In Review
Support platform
10 months ago

Divjot Singh
Get notified by email when there are changes.
In Review
Support platform
10 months ago

Divjot Singh
Get notified by email when there are changes.