Allow the MCP server to filter tickets and conversations using custom workspace statuses (such as "In Review" or "Waiting on Customer Response"), expanding beyond the current 'open', 'closed', and 'snoozed' options to match UI filtering capabilities.
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In Review
Helpdesk
About 5 hours ago

Alec
Get notified by email when there are changes.
In Review
Helpdesk
About 5 hours ago

Alec
Get notified by email when there are changes.