I want to link Google Sheets to the support function to run analysis on a customer-by-customer basis, including tags and actual queries. The current reporting/analytics is insufficient for my needs.
Drill into the actual conversations behind any result
You can also connect our MCP and ask Claude or ChatGPT questions about your support data directly.
If you still want the raw data in Google Sheets, you can export it as CSV, schedule recurring dataset exports, or use the Reports API to pull the exact data you need.
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Comments1
Jul 27
PinnedHey! While we don’t have any plans to add a native Google Sheets integration, the underlying use case is now covered by the new Reports product!
Reports gives you the flexibility that was missing from our previous analytics. You can now:
Analyze support activity customer-by-customer using User ID, Username, or Company name
Filter or break charts down by conversation tags and custom attributes
Build custom reports around the exact metrics you need
Drill into the actual conversations behind any result
You can also connect our MCP and ask Claude or ChatGPT questions about your support data directly.
If you still want the raw data in Google Sheets, you can export it as CSV, schedule recurring dataset exports, or use the Reports API to pull the exact data you need.
Get started with Reports →