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[Handover-requested-icon] To represent handover & make it more understandable that an agent is needed

Helpdesk

When Fibi commences a handover to an agent it would improve the conversation list readability if an icon indicates - either:

  • if the conversation is in automated mode

  • if conversation is requesting an agent/human

  • Handover has been completed and it is fully in manual mode - aka customer support rep. is the only one providing input for the customer

Post type
💡 New feature
What part of Help Desk?
Posted by Erik Kaljumäe ·
1 comment

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Comments1

  • Lara Macarena Sastre

    •

    Aug 18, 2025

    Please take this request into account as it would help our support team to better manage the messenger conversations. Right now when a conversation opens we have no way of knowing when Fibi stops providing support and an agent is required so the agent must waste time reading all of the back and forth and no real time is saved.