Add session-level metrics to Help Center analytics \u2014 specifically number of sessions and average session duration, similar to what Zendesk's Self-service dashboard provides.
Current Help Center analytics cover unique visitors, top pages, traffic sources, devices, and browsers, but there's no session-based reporting today. Teams migrating from Zendesk rely on these numbers for their existing self-serve support reporting and need parity to switch over confidently.
Raised during an active enterprise trial migrating from Zendesk (iClassPro).
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In Review
Help Center
Migrations
About 18 hours ago

Jarrod Biggins
Get notified by email when there are changes.
In Review
Help Center
Migrations
About 18 hours ago

Jarrod Biggins
Get notified by email when there are changes.