When Help Center SSO is enabled, starting at a non-localized URL (e.g., portal.123datei.com/help) authenticates once, but the subsequent auto-redirect to a localized route (e.g., /de/help) drops the session.
This causes the SSO gate to re-prompt, effectively requiring users to click the log in button.
Starting directly on a localized path (e.g., /de/help) does not reproduce the issue.
Workaround is to include the locale in the initial URL.
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In Review
Help Center
Translations
11 months ago

Mark Balazs
Get notified by email when there are changes.
In Review
Help Center
Translations
11 months ago

Mark Balazs
Get notified by email when there are changes.