Improve AI translation detection to distinguish between IDs/code and natural language

I want the auto-translation algorithm in the Inbox to be improved so it can better distinguish between natural language and non-linguistic strings like IDs or code. Currently, it sometimes misidentifies things like a 'store-id' as a specific language (e.g., Finnish), which leads to incorrect automatic translations of our replies and a poor customer experience. It would be great if the algorithm had exclusion rules or better detection for these types of strings.
Post type
✨ Other
What part of Help Desk?

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board

Helpdesk

Tags

Translations

Date

8 months ago

Author

Toms

Subscribe to post

Get notified by email when there are changes.