Skip to main content

Insights from customer/sales calls

Requests & Insights

We have many sales calls with both potential and existing customers. These provide a lot of insights (pain points).

We’d like to have them together with the rest of our users feedback in Featurebase and connected to relevant customers!

Post type
💡 New feature
What part?
Feedback portal
Posted by Jeroen Boks ·
Status: Completed4 comments

Log in to comment and vote

Comments4

  • Markus Palm changed status to Completed
    Team•

    Sep 24

    Pinned

    Hey everyone!

    You can now automatically collect feedback from customer calls as part of Feedback 2.0!

    We now support Fathom, tl;dv, Grain, Gong, Fireflies, and Granola. Autopilot extracts Insights from your transcripts and links them to relevant Requests, bringing call feedback together with feedback from your other channels. Uncertain matches go to Triage with the original transcript for context.

    Using another recorder or a custom workflow? You can also send call transcripts through the Featurebase API for Autopilot to process.

    The native integrations are available in beta. Open Settings → Integrations, find Call recordings, and connect your recorder to get started.

  • Markus Palm

    Team•

    Sep 12, 2025

    Pinned

    Hey - that’s a great insight and is definitely something we’re looking to do!

    Please feel free to upvote & comment any call recorders you’re using and looking forward to see integrated with Featurebase. Currently created posts for these to track interest:

    We’d also definitely build a manual transcript import as well & potetially even a meeting bot that joins your calls, so you don’t need a specific recorder.

  • An Anonymous User

    •

    Jan 15

    •

    Merged request

    •

    1 vote

    Automated Feedback Suggestions Generation from Transcripts, Emails, and Calls

    I would like Featurebase to automatically generate feedback notes from conversation transcripts & emails.

    This could involve parsing uploaded transcripts directly within the platform or integrating via the Featurebase API with an AI tool to create and upload feedback notes.

  • Jeroen Boks

    •

    Sep 12, 2025

    Currently we have build a capture pipeline as a prototype, that shows potential, but is way to fragile because of the many different tools involved:

    Calls transcripts (;TLDR) -> sales uses chatbot (Runbear) to capture relevant pain points from the transcript -> saving pain points in Jira issues (Zapier)-> grouping similar issues in pain point categories in jira (manual work by Product team) -> reporting and interpretation on jira cases (Jira/PowerBI)


    Does your product have a better solution for this? This looks like a flow that would fit the idea of Featurebase!